At am816, protecting your personal information is a responsibility we take seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, and the rights you hold as a Member of our platform.
This Privacy Policy governs the collection, use, storage, and disclosure of personal data by am816 ("the Platform", "we", "us", "our") in connection with your use of the website located at https://am816.cam and all associated services. By registering an account or continuing to use am816, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
am816 is committed to handling your personal information with the utmost care, transparency, and integrity. We collect only the data that is necessary for the lawful operation of our platform and for delivering a secure, compliant, and high-quality betting and gaming experience to Members across Indonesia — including in cities such as Jakarta, Surabaya, Bandung, Medan, Bali, and Yogyakarta.
This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which form part of the overall legal framework governing your use of am816.
am816 acts as the data controller for all personal data collected through the platform. As data controller, am816 determines the purposes and means of processing your personal data, and is responsible for ensuring that such processing complies with applicable data protection laws and regulations.
If you have questions, concerns, or requests relating to your personal data, you may contact our dedicated data protection team using the details set out in Section 15 of this Privacy Policy.
am816 collects the following categories of personal data from Members and prospective Members:
| Data Category | Specific Data Points |
|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, Indonesian National Identity Card (KTP) number, and KTP scan or photograph. |
| Contact Data | Registered email address, active Indonesian mobile phone number, residential address. |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP), e-wallet identifiers (OVO, GoPay, DANA, ShopeePay, LinkAja), transaction history, deposit and withdrawal records denominated in IDR. |
| Account Data | Username, encrypted password, account preferences, bonus claims, wagering history, game session logs, and responsible gaming tool settings. |
| Technical Data | IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session duration. |
| Usage Data | Pages visited, features accessed, betting markets viewed, games played (including togel — Indonesia's traditional numbers lottery — slots, and live casino), click patterns, and support interactions. |
| Communications Data | Contents of live chat conversations, email correspondence, and WhatsApp support interactions with am816's customer service team. |
We do not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health information) except where explicitly required for responsible gaming assessments and voluntarily provided by the Member.
am816 collects personal data through the following channels:
am816 processes your personal data for the following specific and lawful purposes:
am816 processes your personal data on one or more of the following legal bases:
am816 does not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial marketing purposes. Your data may be shared only in the following circumstances, and only to the minimum extent necessary:
Cross-Border Transfers: Some of our third-party service providers may process your data outside Indonesia. Where such transfers occur, am816 ensures that appropriate contractual safeguards and data protection standards are in place to protect your information.
am816 uses cookies and similar tracking technologies to enhance your browsing experience, maintain session integrity, and gather analytics data. The following categories of cookies are used:
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impair the functionality of the platform. Strictly necessary cookies cannot be disabled as they are essential to the provision of our services.
am816 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical and platform improvement purposes.
am816 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
Security Incident Notification: In the event of a personal data breach that poses a high risk to your rights and freedoms, am816 will notify affected Members without undue delay, providing details of the breach, data affected, and remediation steps taken.
As a Member of am816, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us using the details in Section 15. am816 will respond to all valid rights requests within 30 calendar days.
am816 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. All registration attempts are subject to age verification, and KYC processes are in place to confirm that every Member meets the minimum age requirement of 21 years.
If am816 becomes aware that personal data has been collected from an individual who is under 21 years of age, that account will be immediately closed, all associated data will be securely deleted, and any funds held in the account will be handled in accordance with our Terms & Conditions and applicable legal requirements.
If you are a parent or guardian and believe that a minor has registered on am816 using false age information, please contact us immediately at the details provided in Section 15. We will investigate and act on your report as a matter of priority.
The am816 platform integrates with a range of third-party service providers to deliver a complete gaming and betting experience. These include game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft), payment infrastructure providers, and customer communication tools.
Each third-party provider operates under its own privacy policy and data handling standards. am816 conducts due diligence on all third-party processors and requires them to implement adequate data protection measures through contractual data processing agreements. However, am816 is not responsible for the privacy practices of third-party services beyond those with which we have a direct data processing relationship.
The am816 platform does not contain links to external third-party websites that are outside our control. You are advised to review the privacy policies of any third-party service provider whose services are integrated into the platform before disclosing personal information directly to them.
am816 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. The "Last Updated" date displayed at the top of this page indicates when the most recent version of this policy came into effect.
Where amendments are material — for example, where we introduce a new purpose for processing your data or change the categories of third parties with whom data is shared — we will provide advance notice via email or a prominent platform notification. Your continued use of am816 following the publication of an updated Privacy Policy constitutes your acknowledgment of the changes.
We encourage you to review this Privacy Policy periodically to stay informed about how am816 protects your personal information.
If you wish to exercise any of your data rights, raise a concern about how am816 handles your personal data, or make a formal privacy complaint, please contact our data protection team through any of the following channels:
am816 aims to acknowledge all formal privacy complaints within 5 business days and to resolve them within 30 calendar days. For complex matters requiring extended investigation, we will keep you informed of progress throughout the process.
If you are not satisfied with am816's response to your privacy complaint, you retain the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction.
A summary of the key rights every am816 Member holds under our Privacy Policy.
Request a full copy of all personal data am816 holds about you, including details of how and why it is being processed.
Correct any inaccurate or outdated personal information in your account at any time, directly or by contacting support.
Request deletion of your personal data when it is no longer needed, subject to our legal retention obligations under AML regulations.
Receive your data in a structured, machine-readable format and have it transferred directly to another controller where feasible.
Object to processing of your data for marketing or profiling purposes. am816 will cease such processing immediately upon a valid objection.
If you believe your data has been mishandled, you have the right to escalate a complaint to the relevant data protection supervisory authority.
The technical and organisational safeguards we have in place to keep your data secure.
Every byte of data exchanged between your device and am816 is protected by industry-standard SSL/TLS encryption — the same standard used by international banks.
Your password is stored only as a salted cryptographic hash. am816 has no ability to read your plaintext password and will never request it via email or chat.
Enable authenticator-app-based 2FA on your account for a critical second layer of protection against unauthorised login attempts.
am816 operates real-time network monitoring and intrusion detection systems that identify suspicious activity and trigger automatic security responses.
The platform is subject to periodic third-party penetration testing and security reviews to proactively identify and address any potential vulnerabilities.
Personal data is accessible only to authorised personnel on a strict need-to-know basis. All staff with data access are bound by formal confidentiality obligations.
Our support team is available around the clock to address any data privacy queries. You can also explore our full Terms & Conditions, review our Responsible Gaming commitments, or head back to the homepage.